If a hotel denies check-in, demands extra charges, or does not provide the promised service, please contact our support team immediately before making any payment.
Important Notes
- Guests are advised not to pay any extra charges directly to the hotel without confirmation from our support team.
- Resolution depends on hotel policies, availability, and verification.
- The platform acts as a facilitator and will make best-effort assistance, but final service delivery lies with the hotel.
- Misconduct or repeated complaints may lead to hotel suspension from the platform.
Immediate Assistance
Guests facing such issues must contact our support team before making any additional payment to the hotel.
Please keep ready:
- Booking ID
- Hotel name
- Check-in date
- Issue faced at the property
Need immediate assistance? Contact us on WhatsApp or call the number above.